Privacy Policy

We collect only the minimum information necessary to serve you better. When you contact us, place an order, or subscribe to our updates, we may collect:

• Your full name and contact details (phone number and email address)
• Delivery address for order fulfillment
• Order history and product preferences to personalize your experience
• Feedback and reviews you voluntarily provide
• Basic website usage data (such as pages visited) to improve our services

We do not collect sensitive personal information such as financial details, government ID numbers, or passwords without your explicit consent.

Any information we collect is used solely for the purpose of delivering an excellent shopping experience. Specifically, we use your data to:

• Process and fulfill your orders accurately and on time
• Communicate important updates, offers, and delivery notifications
• Respond to your queries, complaints, or feedback promptly
• Improve our products, services, and overall customer experience
• Send promotional emails or SMS only if you have opted in
• Comply with applicable legal obligations

We take your data security seriously. Ramesh Super Market implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction.

Our staff is trained to handle customer data responsibly, and access to personal information is restricted to authorized personnel only.

We do not sell, rent, trade, or share your personal information with third parties for their marketing or commercial purposes — ever.

Your information may only be disclosed in the following limited circumstances:

• To trusted service providers (e.g., delivery partners) who help us fulfill your orders, under strict confidentiality agreements
• When required by law or valid legal process (e.g., court order, government request)
• In the event of a business merger or acquisition, with prior notice to you

Our website may use cookies — small text files stored on your browser — to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site, so we can improve it over time.

You may disable cookies through your browser settings at any time. However, please note that some features of our website may not function properly without cookies enabled.

You have the following rights regarding your personal information held by us:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request erasure of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from promotional communications at any time
• Objection: Object to processing of your data in certain circumstances

To exercise any of these rights, simply contact us using the details below and we will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.